Frequently Asked Questions

How do I place an order?

Placing an order is simple. Register as a TRADE CUSTOMER and we will email your login detail to you. All you need to do then is browse the categories on the left hand site find a Firework you like, click on the more information button then click buy. You can then choose the quantity, check the price, continue shopping or if your happy with you're selection you can proceed to the checkout. You will then be directed to a secure page where you can enter your payment details and your delivery address.

You will receive a confirmation of order email and your products will be on their way.

What methods can I use to pay?

Fireworks Wholesaler is happy to select the following payment methods. Visa, Maestro, Mastercard, Switch, Solo, Visa Debit, Visa Electron.

How much do I have to pay for delivery?

Delivery prices are simple : If your order is less that 250kg it will cost £50.00 if your order is between 250kg and 500kg it will cost £100.00

How quickly will I receive my order?

All orders are dispatched within 24 hours and delivery times to Mainland UK are Next Day. Scottish Highlands take 3-5 Working Days.

Do I need to open an account?

Fireworks Wholesaler does require an account to be opened to order products.

Is shopping on your website safe?

Fireworks Wholesaler uses SecureMerchant card processing to process all online orders, this means that all of your credit card details and personnal information is safe.

What if I want to cancel an order?

As we believe in fast delivery we require all customers who wish to cancel there order to do so within 12 hours. If the order has already been sent out there will be a delivery and collection Charge.

What if I need to return an item?

If you wish to return an Item you must do so within 7 days from receiving your order with a re-stocking fee of 25%. All products must be left in original packaging. The customer is required to pay the return shipping cost. We highly recommend Night Freight for delivery. We will not be held responsible for any returns that go missing in transit.

Ghengis Fireworks
100 The Brook
Chatham
Kent
ME4 4LB

What if I want to make a complaint?

If you would like to complain or comment about any aspect of Fireworks Wholesaler please email comments@fireworkswholesaler.co.uk.

What Regions do you ship to?

We ship to the following locations:

  • Mainland UK
  • Scottish Highlands

Do you have any age restrictions?

You must be 18 or Over to purchase Fireworks in the UK, FIREWORKS WHOLESALER will not accept orders from anyone under the age of 18.